"grumble" the Trust survey was there any point in using it?
I am not sure using the the Trusts survey; which is what your article suggests; would be the best way to make a point about this.
My understanding being that the Survey/Review, which will now be closing, would not have any affect on the BBC or Trust's decision:
" The Trust is not considering any changes to the on-demand offerings as part of this review. The review is an assessment of their performance to date. [https://consultations.external.bbc.co.uk/departments/bbc/bbc-on-demand-offerings/consultation/consult_view]"
My understanding being that complaints must be made to the BBC before the Trust would consider them, as I commented on the BBC messageboard http://www.bbc.co.uk/dna/mbiplayer/F7331806?thread=7320127&skip=80#p93065361