Elgato are a fantastic company to deal with
I just bought an EyeTV 610 off them and couldn't get it to work in the UK, so they're taking it back and giving me a full refund.
Where they got the idea that the customer is this important I don't know. Presumably they're not a UK company. I've never experienced a competent UK company in the 5 years that I've lived here.
Anyway, highly recommended company. Their EyeTV Diversity hardware is very good to, as is their EyeTV software.