update time wasting
Had this exact problem yesterday. repaired PC, updates broken. Rang MS spent 10 min on first line help, transfered to 2nd line. 2nd line called me back, sent file by email. called me back 2nd time to confirm receipt of email, 10 min spent unpacking batch file, restarting, visiting update site, installing single update, restarting, visiting update site, installing 2nd random patch, restarting and confirming all worked. They then finished support call. Total time spent about 30 min.
I,m based in NZ and MS support is in Aus so their call backs are all overseas toll calls. I am sure that many other countries also deal with MS overseas call centres so I suggest the following.
If one or two people from each organisation make one or two calls a day to MS to resolve this issue based on my own experience It will cost MS millions of dollars to resolve. Perhaps if the cost is great enough to them they will think twice in future before releasing patches of this sort. Our inconvenience is not their concern. Perhaps their own will be.
I should also say that Alex from MS Aus was really helpful, patient and well trained. While the organisation may be a little flaky at times, some of the individuals working for them are stars.