The computer says no ...
There seems to be a growing trend amongst even small companies to completely stonewall any enquiries, requests, error reports or complaints.
I recently had a medium-sized parts order unexpectedly cancelled by a company I have dealt with for many years.
Their web site took the order and payment in the usual way, but the goods didn't arrive and the order disappeared from the "past orders" list. All very strange, especially as this was a repeat order for items they have supplied many times before.
When I eventually managed to contact their sales people, they confirmed their web site was "working correctly" and that they had the necessary items in stock, they could not however explain why the order had failed, only that it had been silently cancelled by "the system". They did however return my money, which was nice.
It also turns out that since they were bought out by a larger company, orders below a certain value can only be placed through their web site and not via the sales office.
A second attempt a few days later was again cancelled by "the system". Fortunately I could (and did) purchase the parts elsewhere.