Re: So what was actually wrong?
So as I understand it, the system was so badly designed abd implemented that records would overwrite eachother e.g. multiple terminals in the same branch writing to the same field without any locking, or updates from the central computer being delayed, and then overwriting local transactions that had been made in the meantime, etc.. And the only way that Fujitsu could cover it up was by employing an ops team to manually update the records using remote access, and to deliberately hide this activity from SPMs.
Why these errors always resulted in a shortfall for SPMs and a profit for the PO is a mystery. It could be because SPMs did not report it when they were in surplus (very unlikely, but probably the explanation the psychopathic PO would go with), it could be because post offices generally handed out more cash through pension collections etc than they brought in by selling stamps, or it could be that someone at the post office management was criminally malevolent, and made a policy of always making adjustments in the PO's favour. Would explain how they were able to bring such a dinosaur of an institution into profit.