Annoyed but hanging on in there
Well I'm one of mozys customers too, and I love the service. however like most I was extremely displeased with the new pricing strategy and it came about just before I selected a renewal plan so affects me immediately.
I have 169 gig backed up with them which is mostly photos and digital footage from my camcorder, and my ripped cd collection (lossless), whilst It could be argued my music collection can be recreated it is not feasible for me to rip that lot again (over 2000 cd's) The problem here is the limit is simply set way too low, 300 - 500 gig would have been better, the current limit is clearly designed to catch maximum amount of serious users to monatise the service better, that is EMC's choice but most people will not wear this price hike.
the same storage for me trebled in price over night and that is quite frankly disgusting, mozy still do not support backing up from a network share with mozy home which is an equal glaring omission.
I've stayed for now primarily because my personal circumstances at the moment mean I have no time or inclination to look for an alternative but i WILL leave mozy next year, its now too expensive, I wouldn't mind paying but only for a reasonable limit, 20 gig chuncks is a joke, I can generate that in an hour with a HD camcorder,.