The race to the bottom continues.
I was checked-in for a flight from Dubai last year by an agent who hailed from Myanmar.
She was excellent and resolved my seating problem with genuine customer service skills.
Myanmar > India?
Customer service in my very limited experience - yes.
I don't know about IT in the former.
I do know about IT in the latter.
And it can be a struggle for reasons that 99% of readers will know but are not worth debating again.