Dell Sales FAIL!
I sent this to El Reg, but I guess they're not interested.
Please enjoy this absurd Dell Sales chat fail in all it's glory. Feel free to distribute far and wide.
Michael is the client.
Michael Initial Question/Comment: Why is it when I add a PC to my basket, there is nothing IN my basket? I cannot buy from the website!
14:14:28 System You are now being connected to an agent. Thank you for using Dell Chat
14:14:28 System Connected with christopher_j_oliver
14:14:34 christopher_j_oliver Welcome to Dell Business Sales & Finance, This is Christopher your Sales Advisor. Hope you are doing good!
14:14:36 Michael Hi Christopher
14:14:42 christopher_j_oliver Hi Michael
14:14:48 christopher_j_oliver sorry about that
14:14:52 Michael Frustrated by the Dell website that won't sell me a computer!
14:15:02 christopher_j_oliver can i please have the link of the model your looking to order?
14:15:12 Michael I've tried two browsers on two different PCs
14:15:25 Michael Optiplex 7050
14:15:31 Michael With Radeon card
14:15:34 Michael And SSD
14:15:56 christopher_j_oliver Would you like me to help you with the order ?
14:16:27 Michael N033O7050MT02
14:16:31 Michael I want to buy it myself.
14:16:42 Michael I'm not buying £1200 of computer via chat
14:17:00 christopher_j_oliver can i call and assist you ?
14:17:15 Michael Can you just fix your website?
14:17:19 Michael I can't be the only person
14:17:29 christopher_j_oliver please let me check
14:17:33 Michael How can Dell, of all companies, have a website that won't add a product to the basket?
14:17:41 Michael Your website is totally F'd up
14:19:24 christopher_j_oliver give me a minute please im checking on this
14:21:11 christopher_j_oliver Thank you for your patience.
14:21:23 christopher_j_oliver that one model is not in stock as of now
14:22:20 Michael Website says "Ships in 3-5 business days"
14:23:07 christopher_j_oliver it just got unavailable
14:23:22 christopher_j_oliver needs to be removed from the website
14:23:35 Michael So what is the new equivalent model then?
14:23:59 Michael Why am I the only person here with any common sense?
14:25:02 christopher_j_oliver http://www.dell.com/en-uk/work/shop/desktop-and-all-in-one-pcs/optiplex-7050-small-form-factor/spd/optiplex-7050-desktop/n044o7050sff02
14:25:07 christopher_j_oliver please check this model
14:25:32 Michael I don't want small form factor
14:26:17 Michael I don't want Intel graphics
14:26:31 Michael Should I just go buy Lenovo?
14:26:40 Michael The Chinese will happily take my money
14:27:24 christopher_j_oliver i would need to check on this and email you back
14:27:45 christopher_j_oliver would need to check if we are having any new upgrades on the bundles
14:36:19 christopher_j_oliver would that be okay ?
14:42:00 Michael You just lost a sale to Lenovo. Congratulations. Please let your Sales director know that he is a numpty
14:44:46 christopher_j_oliver sorry about that
14:54:27 christopher_j_oliver are we still connected ?
14:54:36 Michael We are.
14:54:44 Michael And I don't mean to give you a hard time.
14:54:48 Michael I know it's not your fault.
14:54:53 Michael But I AM Serious.
14:54:57 Michael I just bought a Lenovo.
14:55:18 Michael That's a sale that Dell lost because the organization is ..... what can I say?
14:55:23 Michael Not the Dell I used to buy computers from.
14:55:28 Michael I always bought Dell.
14:55:30 Michael Not this time.
14:55:34 Michael You couldn't sell me what I wanted.
14:55:37 Michael BIG LESSON
14:55:47 christopher_j_oliver sorry about that
14:56:22 christopher_j_oliver they is the new upgraded model that is getting update that is the reason that model is not available
14:57:02 Michael it's pointless you telling me that
14:57:07 Michael It's not 1996 any more
14:57:24 Michael "we don't sell it any more but it's still on the website" - is a big fat FAIL
14:57:39 Michael "We have a new model, but it's not on the website." - Big fat FAIL
14:57:50 Michael It's not 1996
14:58:00 Michael Ecommerce is not some newfangled fad
14:58:10 Michael You're Dell, for crying out loud
14:59:42 christopher_j_oliver il put this across to our team
15:02:03 christopher_j_oliver would they be anything else i can assist you with ?
15:02:09 Michael No thanks
15:02:23 christopher_j_oliver you take care and have a good day