Lies, all lies.....(and they're not even square)
My daughter recently applied for VM 9 month student broadband at her student residence. Her application was based on 1. Flyers given out in the University, 2. Advertising pamphlets pushed through her letterbox. 3. VM's own website saying that her address was eligible. She spoke to "sales" who gave her an order number and even an installation date. Then nothing.......she then got an email saying that they couldn't install at the address, but did not give any reason. She again spoke to VM sales who told her that her order was good, and the proposed installation was going ahead. I eventually spoke to a "friend of a friend" who works in VM's network management department. He looked into the order and came back with the response that due to this being a "Student Hot-spot" they were already over-subscribed in that area, which was causing problems for their regular non-student customers. Due to this over-subscription they were not taking on any new customers in that area, despite the bombardment of the university and surrounding areas by the sales teams. My daughter then rang up the sales team - they initially denied that the over-subscription was a problem - but could not give another reason for them not going ahead with the installation. It took some persistent questioning from my daughter to eventually get the sales person to admit that VM had no intention of allowing further installations in her area. Ironically, four weeks later, another pamphlet was pushed through her letter box, saying that VM was now doing installations in her area, and to ring the sales bloke on a mobile number!! Sadly she has already signed a contract with O2 so tough luck VM.
Biting the hand that feeds IT
