Fight back as a group
I will not go into the long story of my encounter with HP and arvatous except to say in an email I was promised this" You can expect to receive your upgrade kit between October 30 and November 9, 2009". Now arvatous is telling me 5 weeks ,Xmas 2 months who knows? Hey I paid for this in my package and I want it now and I want to know when I will receive it
Sadly Hp ignored my complaints did not log them, lied to me and hung up on me.
I was lucky enough to get someone to help me at HP. This is what I am going to do and hope you will too.
First you will need this helpful information.
HP is located in Palo Alto Ca.
There phone is (650) 857-1501 ask for the ECR people Executive Customer Relations and keep calling and complaining if you bought your computer from HP.
I was also given another direct # by the helpful person at HP which he said is a direct line to the ECR people of 1800 756 0608 and use choice 7 when asked.
Lastly he gave me this link.
http://www.hp.com/hpinfo/execteam/email/hurd/index.html?jumpid=reg_R1002_USEN
This is the Mark Hurd
Chairman of the Board, Chief Executive Officer and President
Hewlett-Packard Company
Fill in the information and send your complaints and keep sending your complaints and tell them that if this problem is not fixed ASAP they will lose another HP customer. Hit them in the pocket book that's all they care about. Keep doing this and passing the word on till it become a national embarrassment by getting in the news along with arvatous too and a loss of further sales to HP.
If you know of other places to post this please feel free too.
Thanks fellow frustrated customers.
Biting the hand that feeds IT
