HP Win7 Upgrade pain
Just bought 6 new HP dx2420 machines last week with the promise of Windows 7, direct from hp.com.
The upgrade site is outsourced to Arvato Bertelsmann, and it appears that they only receive the serial numbers sold from HP's back office systems A FEW DAYS after the goods have arrived - as I had the frustrating "Product not entitled to Windows 7 upgrade" error. Their UK phone number 08715000764 appears to go into an infinite redirect loop... and the alternative 0018773568045 gave me a french accented IVR after which I gave up on waiting for an agent after 15 minutes...
Finally have managed to order my Windows 7 upgrades - you can only order 5 at once, so I need to still do a SEPARATE transaction for PC number 6. HP fail to tell you that this upgrade will cost you £21.99 PER PC for the shipment of the DVD + License. This is quite a ripoff when ONE copy would make me happy, and an email of 6 keys - all of which should be able to be done for under a tenner.
Come on HP! Stop trying to emulate Dell's tactics in ripping off the (small biz) consumer...
Also, surely Microsoft should be brought to task on the always flaunted "free" upgrade if you buy an old OS within 90 days of a new OS shipment?