Cloudflare know what they're doing
We, at least readers of El Reg, aren't going to be fooled in to thinking that Cloudflare is this wonderfully clever company that can do all the things they're doing yet are somehow clueless and inept when it comes to this issue. They know exactly what they're doing.
They keep going down the same path with no signs of changing course. For instance, they don't want people to report abuse, so they stopped processing abuse complaints sent to abuse at cloudflare.com and send an auto-reply that says to use their web interface. Their abuse reporting web page has gotten worse and worse, and will likely continue to degrade. Do they really not have the technical acumen to fix things? Really?
For instance, the fields on the abuse reporting page only allow a certain number of characters. If you paste too many, you're stopped from adding more, but you can't submit the form and you're not told why. You have to know to remove a 100 characters or so from the abuse evidence field, as if that's supposed to be obvious. We wouldn't want to overload their poor servers!
They've added a CAPTCHA to the abuse site. Apparently poor Cloudflare's web server that handles abuse complaints is just too fragile to work without it? Or do they simply not want to hear from people they decide are undesirables?
They added a time limit which is greater than the amount of time a reasonable human can copy and paste a second abuse report. There's no reason in the world to do this aside from wanting to make reporting abuse as arduous as possible.
Their abuse staff are either playing stupid or are actually incompetent. Some phishing sites show an error when you use certain browsers, but not others. But try to tell Cloudflare this in response to their "we see no evidence", and they just keep replying with the same form response.
Are they REALLY this incompetent? Or are they evil, and want to recentralize the Internet around them, and want to protect the scammers they host? You decide.