Retentions, people
I said it on Bitterwallet and I'll say it here. I got this note, so I called customer services with the intention of telling them to cram this price change in the same orifice they use to produce their excuses.
Retentions basically stuck be right back on the same deal as I had before. Back to 7.50 a month. A bit more pressure and they said if I move my line rental from BT to them for 7.50 a month, they'll throw in the top-of-the-range broadband for nothing for 12 months.
Bottom line, do not go gently into that sea of bullshit. Pick up the phone and tell them that unless they put you back to 7.50, you're off to BT.