Confirms my view of sysadmins
What a load of rubbish. We have OCS 2008 R2 in and have to say it has been one of our most successful projects over the last few years. We certainly don't have a full time OCS admin.....we got Dell in for a few days to set the whole infrastructure up (and our domain setup is complicated and that's what took their time) and even that didn't cost much, it's already paid for itself in reduced call costs and the feedback from all levels within our company is very positive.