* Posts by MarcoN

2 publicly visible posts • joined 26 Sep 2009

UK webhosts in champagne throwing cat fight

MarcoN
FAIL

Rapidswich, Ed Butler, Rackspace & UKFast

We have a server with Rapidswitch and I can confirm we did NOT get an email warning of scheduled maintenance.

I personally spoke with Ed Butler about the Rapidswitch network and he presented a very good case why his network was better that all others in the hosting industry. It just goes to show you that actions speak louder than words. Since doing some deeper digging they story other people tell about them, is very different to the song they sing.

Fancy not having spare equipment?

They were not available by telephone, and when I eventually did get through to someone via email , I was told that they would be announcing information on the outage at a later date.

What sort of business is this? They were so rude about their competitors when I first spoke with their salesperson prior to joining. Hence the reason I asked to speak with their MD. He was equally as damming of businesses like Rackspace and UKFast, who I now am in talks with.

I have to say the people I have spoken with at both Rackspace and UKFast this weekend come across as über professional, I wish I had done deeper digging when we moved in the first place.

MarcoN
Thumb Up

Server online in less than 2 hours!

Not with rapidswitch though.

I chose ukfast after a healthy discussion with md Lawrence Jones who took my call at the weekend as I refused to sign the paperwork with senior management reassurance.

He called me back whilst in the garden with his family, so I even have his mobile phone details should I have a problem. I figured they don't come any senior than that.

I'd already committed by the time Rackspace returned my call.

I have the unenviable task of getting out of my contract which I am told I am locked into. I was offered free RAM and a bigger hard drive.

Isn't that like offering someone more petrol to an already broken down car?