Some good, some bad
Testing at 00:10 I get 15mbps down and 1.1 up. I had a problem with my cable modem recently and an engineer was booked for the next day and turned up on time and fixed the problem. Some of the customer (dis)service advisers haven't been great but I don't think I've come across a good customer service department ever. I'm not exaggerating. I get the basic tv package for £8.5 and no phone service (they actually discount my £18.5 bill by £10 because of this). On demand is really good for catch up tv (no PVR but they keep the good shows for a whole week) and I've managed to see the first 3 peep show series on it for free. The old movies cost too much, £2 for a movie over 30 years old (in the heat of the night) is ridiculous so I don't buy them. Not perfect but better than some of the experiences related, plus I'm glad they haven't kowtowed to sky.