The site, particularly the timeline, is scam-level dreadful. It's fun to click on their "Valid XHTML and CSS" links and see the reams of errors displayed.
A bit like how Apple responded to this guy who wanted them to replace a faulty Mac component? http://seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in
"beats up their customers"? Someone from Microsoft who helps write the C# compiler discussing and trying to explain why an apparent compiler bug that no-one will ever run into is actually ok. Oh no! Some kind of openness! Think of the children!