Re: Suggestions
"As nearly always is true in cases like this, failure to do so promptly and cheerfully will cost them more in the end, both money and good will."
Exactly. It never ceases to amaze me how companies profess to "value the customer", "focus on the basics", "empower", "stakeholders", <insert another business cliche here> and then just duck and weave, preferring to try and hide things under the carpet in the hope that the problem will go away. This is very, very poor service on the part of Microsoft and I hope the issue is reported far and wide and comes back to bite them on the bum.,