My God, it's amateur hour amongst El Reg's readers...
I am an avid BlackBerry user, and I have suffered considerably as a result of the last 72 hours worth of switch aggravation. However, I am also an engineer who designs routing protocols and hardware level circuits. It astounds me of the stupidity of many of the people who have been posting on these threads. Am I the only true technologist amongst you who really knows the USP of the BlackBerry network?
Let's get something straight; IPV4/IPV6 switching is pretty vanilla - there are many vendors who will provide equipment that will literally drop in when there is a failure, and provide failover at a millisecond's notice. However, this is not about IPV4/IPV6, this is about BlackBerry's proprietary PIN routing which is a layer 3+ tunnel that provides the peer-to-peer capability that BlackBerry has (and no one else does).
I agree that this should never have happened, and I am furious with the management at RIM for everything they are doing to ruin what was an excellent company with good business tools (including the "lets bury our heads in the sand" attitude for the first 48 hours). However, networks DO fail and if you think that this will never happen to Apple/Android/MS in the next five years then dream on. It has already happened many times - the difference is that you've not detected it yet because if your "push" email doesn't work instantly you forgive it because it's an Apple. If you looked carefully you'd see that you'd lost your reverse tunnel for five minutes. You can only plan for so much and occasionally something really does go so wrong that everything comes tumbling down like a stack of cards. What I am more amazed about is that BackBerry managed to de-queue millions of messages and emails in less than 6 hours when they finally caught and fixed the exact problem.
Cutting edge delivery technology comes at a cost. Personally, whilst I love my Galaxy S2 for controlling my home AV and looking at Google Skymaps, and my iPhone for flying my Parrot AR Drone, I absolutely refuse to run my business on anything else but a BlackBerry - the rest are sheer toys by comparison and those of you that carry two phones and are blatantly honest know just what i am talking about.
Cut BlackBerry some slack. Fire the management and put *real* enthusiasts in charge, make the development environment more open, halve the price of the Playbook and for God's sake get Android compatibility working quickly. RIM are not dead, yet... but things have to change.
Paris - because she's Queen of the Press Release and RIM need to learn from her!