Re: BT - bollock time
Can only agree with that, I'm known in family as the 'geek of communications', so whenever a problem shows up with phones, I get called.
This means I see a lot of the frustration that the techs and engineers suffer. They get watched for time, constantly. They get a major problem, they have to tell the customer 'sorry we can't fix it' and drive off, then another appointment has to be made, etc. etc.
And ghods help you if it's an intermittent fault, they HAVE to put it as 'no fault found', then you end up fighting a 100 pound plus bill from your phone provider :-( They hate this as much as the customer. Some of them will go out of the way to find a 'fault' (altho not the one reported) , just to avoid the charge to the customer.
I have been lucky a few times with the customer service part actually. Yes, frequently you get a person who is clearly a script reader, but on several occasions, the person has known shortcuts through the system. And in ONE case, an Indian operator told me, regarding a horrible intermittent ADSL issue, that there were several other calls from the same area, and that it was definitely an exchange issue and would be fixed soon. She was correct.
Beer, because the engineers quite often deserve one.