Re: If they have discounts available they'll give them to you if you ask. If not, they won't
Virgin Media used to be pretty easy to negotiate with, they even had a direct menu path to retentions skipping all the upselling, didn't even need to threaten to leave unless you wanted to squeeze the last few £'s out of them.
Recently Liberty Global have really applied the screws. Just getting to the real retentions dept pretty much requires actually cancelling the contract, no-one before that can offer decent deals. Most don't seem to want to either. Got so pissed off with the runarounds and ludicrously unrealistic offers I finally walked, after being with them (and the companies they took over) since the dial up days.
Virgin have been protected from real competition for far too long. Despite that for most of their existence they actually competed and really did embrace haggling. Now they seem determined to be crushed by the competition.