Re: Something that bothers me about government contracting...
I agree that some is self inflicted now, I am not sure how well a council saying like "we are changing how long we give an empty property discount for because of the software" would go down.
Internal processes being different is one thing, but they can actually have different public facing policies and charge for different things. What seems to rarely beade public is what bit of what the councils do is costing the money