Re: Maybe Symbian itself was good...
I had the following issues with late-era Nokia phones — i.e. once Androids and iPhones were also in contention:
* far too many contextual dialogues, with menus branching into menus;
* a small number (three?) of fixed levels of zoom in the browser; and
* very poorly grafted-on touchscreen controls.
On the final point I'm primarily thinking of my experience with an N8; some text screens were direct-manipulation push to scroll but some still involved trying to poke at a scroll bar. The direct-manipulation screens would sometimes have momentum, sometimes not. Some programs were able to adapt to having a virtual keyboard appear, some weren't, creating an odd experience where you'd tap on a text box then be taken to a completely context-free screen with a virtual keyboard and a text box to type your content, then hit submit to return to the original screen and have that input inserted.
And this is all using the out-of-the-box software. To their credit it seemed like they'd tried to optimise for the main user flows, e.g. the scroll bar text screens were mainly things like buried legal notices, but it overall felt like a rush job.
I don't recall whether they were still substituting that one Nokia font for everything on a web page.
My memory might easily be adrift, of course, but I seem to remember that Android was well over its initial touchscreen pains by then and still doing unique usability things like the scroll ball on the Nexus One, because being able to place a cursor accurately still mattered to the people that get to make these decisions.