If I read this correctly, there are 43 managers and one person that does the work (Workforce: Emma de-la-Haye), sounds about right for a government department.
They fixed my overheating HTC Desire in 7 days including outbound and return delivery, can't complain about that really. Ok, I can, it is a known problem with a batch of phones and the honest thing to do would to have issued a recall.
It might help if, instead of calling it something vague and stupid like 'Summary Care Record', they called it something descriptive like 'Electronic Medical History'. Or even better, Computer Health Record Of National Insurance Contributor, CHRONIC for short.
I'm glad SE have added 'human curvature' to their new phone, because if my experience with the C905 is common I expect a lot of people will want to tell them to shove it up their Ar$e.
"being sold in bags at ridiculously cheap prices which undermined legitimate retailers".
Translation: Being sold in bags at reasonable prices undermining legitimate retailers ability to sell pieces of moulded plastic at ridiculously inflated prices.