Re: What the hell
The part of TFA that I picked up as the main take-away was, basically, this:
!) Capita lost the contract because they were, er, Capita, and were replaced by MyCSP
2) MyCSP contract ended and a Public Procurement Exercise to find a new provider was undertaken.
3) Fuck it, Capita it is again, then. They've pinky sworn to be better this time.
The reason the same bastards keep getting these huge contracts is because they know how to complete a Public Procurement Tender rather than actually provide the service.