yes, well
"Outsourcer tells MPs AI is prioritizing cases as thousands of civil servants face delays"
I suppose that when you have no actual intelligence then you'll take whatever kind you can get. However...
"Capita is banking on Microsoft Copilot to help rescue the backlog of cases it has inherited"
I didn't realise you could bid for an inheritance.
Craproilite wanted that business and competed, somehow successfully, to get it. Bitching about your winnings after the fact seems ungrateful at best.
> Chris Clements, managing director of Capita Public Services, said Microsoft's AI service was scanning initial contact forms and helping the outsourcer examine case documents
I do hope that the data subjects all freely consented to having their PII snaffled in this way.
> Copilot automatically reads and understands
Already stated above, no, it really doesn't. If you believe that then you shouldn't be allowed anywhere near the project. Or any project.
-A.