Re: I think I see the problem
From 2019, the council had planned to adopt the Oracle system with few modifications,
Good decision on low mods, not sure about system
replacing a heavily customized SAP system.
Good decision - heavy customisation just leads to regular headaches around upgrades, loss of knowledge etc.
However, officers later decided to adapt the system and write modifications,
Really bad decision.
some of which failed, leading to onerous manual workarounds and inaccuracies in reporting.
with a predictable outcome.