Posts by Anne Hunny Mouse 68 publicly visible posts • joined 4 Jun 2009
Suspect that it was never explained to the software developer creating the software that there are duplicated waypoints across the world.
I've read that there are at least 4 duplicated waypoints but are very geographically separated to avoid issues.
Wonder if the plane's flight / navigation computer coped with the duplicated waypoint name or the flight crew had elected to only enter part of the route into the plane?
"We're sure the software engineers among our readership will also be scratching their heads at how such a problem could happen and how it was acceptable that the result was to fall into maintenance mode and write to a log rather than simply record and flag the failure and move onto the following file."
With the old Plessy \ GPT \ Siemens ISDX platform, if there was a call the system doesn't know how to route, or a routing route, would crash or flip processors if it had dual processors.
Even with 2 processors this situation still causes issues as all calls are dropped during a processor switchover.
Newer systems tend to drop a call in such a situation, but it is possible to easily bring a Cisco CUBE to it's knees if a voice routing loop has been accidently configured on systems connected to the CUBE.
When the Portal works and frequently it doesn't.
Microsoft calling minutes need to be purchased, as do licenses for Intune.
Previously users had an E3R license which didn't come with the Office Apps. The new deal is for E3.
NHS D (as was) has been pushing orgs to move to O365 licenses but there have been issues by Orgs that have moved.
Locum? Not attached to org so no license.
Reconciliation of licenses after someone leaves is very slow. This leaves orgs short for new starters.
Part of the deal is that NHS Orgs have to commit to reducing their existing Office 16/19/21 estates by 50%
Don't forget this unusual shared tenancy has lots of restrictions. Lots of integrations can't be done, Accenture / NHS X26 hold access to Azure etc
I would expect to AI to be better than most off-shored Contact Centres...
Contact Centre industry has been sliding downwards in the UK for years.
The beancounters love off shoring to reduce costs.
Sometimes they move back to UK if the company takes notice of the negative feedback on off-shoring.
There will also be some on-shore due to GDPR on the data or other constraints (e.g. Protectively Marked).
In the early 2000's I remember a Doctor in a Hospice using his deleted items to store emails..
Was fine until the AV flagged an email virus and his deleted items was emptied...
Have accidentally deleted /usr/bin on a Sun box. It continued run file. Just FTP'd the files from it's identical sister server on the other site and restored a backup the next day to fix the symbolic links.
Same here. Have a phone system which requires Java for the web access (a lot easier than the command line). It is not an old system, last upgraded 2021.
There was an exercise by a project team to collate sites which needed IE Mode. However, looking at the list produced it included several URL's and sites which don't work in IE.
Luckily it's not my project.
Have known people with following dodgy names
Anna Beaver
Wayne Carr
Susan Lavery
I know a medical consultant whose parents decided it would be a laugh to give her the initials HRH.
In the family she is nicknamed The Queen.
The best one was just a surname: Porcelloni
In Italian it translates as Big Pigs.
Now it's done by email and web forms.
Now I have to spend several hours reexplaining simple requests.
Doesn't help that sometimes adding an update in Service Now then magically disappears from the ticket.
Sending an email in you'll be lucky if the ticket is updated in a week.
For technical faults it normally means doing all the troubleshooting and providing log analysis.
(That reminds me I need to do this this weekend to show a vendor their crap product and worse knowledge base is broken and crap).
Still beats speaking to agent clearly doesn't understand a common language, know anything about the product and can't vary from a script.
From experience BT's idea of resilience and diverse routing is not necessarily what you would think.
Had 2 circuits for a network with diverse routing. Initially they routed via different exchanges but both went through the same exchange elsewhere in the area.
Hence when said exchange had a fire (Denton Burn, Newcastle) lost both circuit and access to that network.
Other circuits for other networks were properly diverse and only lost resilience.
BT's response was we only provide resilience to the point of delivery, the circuits may share a common exchange on the route..
Carliol Square exchange originates from the 1930s so may not but up to date for latest fire suppression
When 95 launched the price of RAM increased due to demand.
Price rocket after Kobe earthquake.
Seem to remember paying around £100 for a single 8Mb SIMM.
So 2Gb would have been extortionate even if you could find a machine to take it
We used to use the metal backed asset labels which were hard to remove and left a mark if someone removed one.
However, these were deemed too expensive and replaced by standard plastic labels which can be very easily removed, leaving no trace on the equipment.
It won't stop you running rm * in /usr/bin
Thankfully it will still let you run most of the OS commands you have just deleted...
... Giving you a chance to retrieve most them via FTP (symbolic links don't work well) from it's sister server on another site until you can do a restore from tape.
Good test to show your backups for the backup server work
Knew of a UK Gov related data centre which regularly had accidental shutdowns as the shutdown button was where you would expect door release to be.... In addition it was the data centre without resilience as they were too tight to pay for it.
On another note, recently picked the locks on some Telecoms NTE cabinets that nobody had keys to.
One was in the process of being removed, the other needed the coaxes switching and hadn't seen an engineer for years
It happens with our Sh1trix XenApp servers, not sure if this is recommended design.
Bad news is that it is still Sh1trix, which is also now horribly expensive.
Outlook annoys me as unlike most apps which remember the last save location, Outlook always reverts to your Documents folder on startup
My local CCG made everyone go electronic, the argument being someone would have to approve the request and avoid over ordering of medicine. I doubt this happens much, if at all.
As said elsewhere, the secure nature of the prescription pad adds to the cost.
Certain members of society are keen to get their hands on blank pads so they can create their own prescriptions (or sell the pads to others so others can).
In some areas / clinics the printer trays for prescriptions have locks on to deter thieves.
We tell users constantly not to go to us direct and go through the help desk ( lots of things can be fixed by lots of people in our team, it prevents queue jumping, may be on holiday). That way it's logged, more than one one person can pick it from queue
1st line to user: Sorry, don't no anything about that. I would contact X direct....
"We used to have a GSM gateway but binned it in the end as call costs via SIP carriers dropped through the floor."
Same here. Support was terrible from the provider and even the rates we started getting on ISDN circuits were cheaper than the gateway. The rates available on SIP are even lower.
I think the GSM gateway business has largely disappeared. We told the company we weren't using it and they were supposed to collect but never bothered. It went in the WEEE skip.
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