welcome talktalk i salute you
no way can talktalk be anything other than an upgrade in customer service - i had a 8 week hell with tiscali re non working phoneline which went to bizarre extremes including :
registering a complaint against their 'high level' complaints dept to great amusement of tiscali telephone operative ; the complaints dept complaining to me that their 'tech dept' were not answering their calls..... wtf ;
told i wasnt their customer; told i was, told no phoneline fault, was phone line fault.......
so i switched to BT for the phone line, fault found and fixed in 2 hours. really.
still with tiscali broadband as too scared to attempt a switch, asking for mac code, cant, broken man.
talktalk, sounds great..........