I'm off!
Heard this on the 11.00 news, rang Tiscali straight away, it's now 11.44 and I've got my MAC code. NO WAY will I have any dealings with Talk Talk; I went through several months of hell with them in 2006 when they simply lied about when they were going to provide me with their allegedly free broadband service. I very nearly went and chained myself to the doors of their HQ in protest.
I've had my ups and downs with Tiscali, but for sheer breathtaking, barefaced mendacity Talk talk were unbeatable. If they told me my nose was in the middle of my face, I'd check. This sort of 'culture' in a company doesn't easily go away; it goes way beyond getting out of their depth with unexpected demand. Never again. See you on O2.