* Posts by steve

1 post • joined 12 Feb 2009

You did what? The trials of supporting remote users

steve
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It's your phone man!

I used to work as a helpdesk manager and one of our techs was taking a call and then bursts out laughing after he put the phone down.

I asked him what happened as the scenario is one of the managers 'upstairs' calls down to say he has forgotten his password (following a liquid lunch) my guy dutifully resets the password and says it's todays date, in numbers you'll need to reset it once you've logged in.

All good and perfectly normal...

The next thing he hears is beep beep beep beep beep beep in his ear, calm as you like he reminds the caller that he needs to use the keypad on his PC rather than the buttons on his phone....

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