* Posts by Chris Strnad

1 post • joined 10 Feb 2009

You did what? The trials of supporting remote users

Chris Strnad


Back in the dial-up days just as the 56k "war" started, I worked helpdesk for a local ISP.

Our process for new accounts was to first get vital information (name & address), ask for a username (and check for its availability), generate a password, take credit card info if necessary, then hand the lot off to the sysadmin for account creation.

I had just done all this for a keen & green new customer signing up and paying for a full year service ($140 at the time), and offered to walk him through Windows95 DUN settings. I got as far as the modem selection, but no further since one wasn't installed. After a brief explanation that one was required, he exclaimed, "I need a modem to do this?!? Well f--- that!" and promptly hung up on me.


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