Posts by Smiler

BOFH: Cable entanglements

My God, it's the BOFH!

One article a month now, why so few? I miss my weekly BOFH hits.

You did what? The trials of supporting remote users

Ah, the memories!

Many years ago I was supporting a small office remotely, five PCs and a Mac. Requests for help were usually along the lines of not understanding how to do something in Word or Excel, deleted files needing recovery and so on.

The best call I ever had from them was a straightforward, "Hi, Lorraine's computer is on fire. What should we do about it? There are flames and smoke coming out of the back of it."

I very quickly suggested an alternative, 3-digit telephone number which ought to be dialled before IT support and they lived through their technical issue. I stopped supporting them shortly after that incident, they were more trouble than they were worth.