@ Ted Treen
So Sorry, but I've got to toss another in the Steve = EVIL column.
Had a bit of a problem with my Itunes library files (apps only, no music) and wanted to download the whole thing again. Can't. So I popped off a message about the problem to Apple's own support form and waited to hear back.
More than a week later, I get a bloody SURVEY asking how my support experience suited me.
Not well, I'd wager! I asked for support, and Steve's minions didn't answer b/c I didn't desire to simply re-buy all my already-paid-for (they were all free) apps? Bugger off then! See if I buy any more from CRapple.