we STILL can't make payments
and what's more, neither can they on our behalf!!! We have wasted hours on this issue and now I'm not sleeping. I have 9 staff to pay and a VAT payment due. The staff have lied on the phone to us using one excuse after another. We've tried to make payments through the phone system but the staff say they're getting errors now on their systems... so today I faxed a list of urgent BACS payment needed but still this has not happened.
How on earth can a BANK release software that is so unfit for purpose? I agree with a previous poster, as a Director of a small company, I need daily access (which is why I opened this account in the first place). It's crippling us and they have no idea...
This is not the first problem we've had. International CHAPS payments have bounced around the globe and we have had undisclosed bank charges taken off us which they still haven't explained, 4 months on.
We are moving to Lloyds TSB in January, good riddance Abbey.
Biting the hand that feeds IT
