"Not lost transactions" - they have lost 2 of mine
Same problems, an hour on the phone last Tuesday, 40 minutes today.
I can't move money between accounts any more and it has lost some payments that I have made (for which I have the transaction numbers!).
Not only that, they told me last week it would all be fixed, this week I am going over the same ground and they don't even have a record of it...
I was thinking of moving my account anyway for the following reasons:
1) A Standing Order to Cahoot (another Santander bank so within the same group) takes two days instead of the one day a Payment takes (try it!)
2) Transfer more than a set amount to Cahoot (a low number of thousands) and the money takes much longer to arrive so that they keep the interest
3) Letter to Customer Centre ignored, so letter to CEO, c/o Head Office ignored
Certainly no way I am keeping it now!
Biting the hand that feeds IT
