Hayden, Pfffft. Where is the COLO manager???
Hayden may have been the agent, but the master mind was the COLO manager.
I worked for the #1 telco in the US for 25 years. Bunch of data ops firms before that. This disaster was laid down by lax management.
* Production is sited in one part of the center not hodpodged where s#$@% fits.
* Cords are in a locker or the whole unit is in a locked data cab.
* The only dink authorized to muck with infrastructure is the shift tech. They have strict procedures on HOW.
* If it can be screwed down it SHALL be screwed down.
I remember a telconference I attended. 4 VPs, 6 directors all of them screaming at each other for a system being down. 10min in I called the center manager offline and asked if I could talk with the shift operator. 10min after that with a bit of confessional it was determined that a V.35 cable had been knocked loose that had not been screwed down. Had it not been my habit to buy everyone beers whenever I was in their area we might have never known. And yes I lied about how it happened. It was not worth the witch hunt, battling the union rep and losing three good techs.