Useless bunch of idiots
The article doesn't get the full story: Virgin's email has been broken for 24 hours. This SNAFU cost me a business deal, because documents didn't arrive in time ... and for the last 24 hours, virgin's fault line has consistently told me a pile of porkies about the status of a fix. The tickets on their status page are misleading and rarely updated, and this morning one of their staff had the cheek t tell me that their email is a "free service". Rubbish -- it's advertised as part of a package for which I pay them, and if I'm late paying my bill it's cut off.
I'm moving my email to a separate provider who has proven clue in keeping their systems running, but in the meantime I'm using gmail. Why can google provide a more reliable free service than virgin can when I pay them? And why are the likes of Ofcom so lax in ensuring that ISPs publish honest and timely tickets to confirm the status of any SNAFUs in their services?
Biting the hand that feeds IT
