United deserves it
Too bad the bankruptcy story isn't true. United is a cheater and deserves to go out of business. On a recent flight out of O'Hare, a broken kiosk mistakenly charged me a $25 excess baggage fee, though I was only checking one bag, which is supposed to be free. My complaints got nowhere. At the ticket counter, I was told to call United customer service (as if there is such a thing) four days later when it was in the system. When I called four days later, I was told I was supposed to have complained at the ticket counter! I provided all sorts of evidence that the fee was wrong but the airlines refuses to refund my money.
I understand the airline business is having hard times. But are they so hard up that they have to cheat people out of $25? Shame on United and may it go the same way as Midway, Braniff, Pan Am, etc.
Biting the hand that feeds IT
