Its about time that csc stopped providing services to government departments, as their an outdated company that doesnt know how to deal in the real world. Their services are no better than any government department, and my many dealings with them over the years, have created frustration after frustration after frustration.
I had dealings with them when they were the company behind the national grid electric and gas systems. Their systems have always been outdated and slow. They used to take 48hrs for just a password reset, and their systems were always going down. The staff their were always as helpful as they could be, but they as a company were too big for their own good. Upgrades and change implementations used to take forever to go through. You would request a change, and by the time they were ready to implement it, it would be 2 years gone.
When their systems go down, they seem to be in no hurry to get them back up again, it was common occurence for the systems to be down for 48hrs or more for critical systems, trying to get an update from them was like pulling teeth. When this is for a system that monitors and assigns engineers to emergency gas leaks, then this is unacceptable. The engineers would then go on site, and couldnt get the gis maps up for underground gas pipe layouts, yet their company would never take responsibility for the fault.
Had the same problems with them with the nhs. They seem to be stuck in the late 1990's with their procedures, software, and implementation and need to progress
Biting the hand that feeds IT
