Unfortunate
It's hard not to roll your eyes to this story, particularly the bit about Microsoft Word. And the idea of cancelling study and blaming Ubuntu is a little sad, but I can understand someone who isn't tech-savvy freaking out about it.
Has anyone seen the Dell website? There is [usually] a page of warning about choosing a system with Ubuntu Installed.
I can think of five places other than Dell offhand she could have looked for help with Ubuntu, including googling "Verizon Ubuntu" or "Word Ubuntu". Why is she worried about voiding the warranty by installing Windows if she _can't get it to do what she needs it for_?
I hope the Linux community and internet community in general gives her a break though.