I've found
.... I used to work as a engineer for DSGi before they made us redundant in aprils cost cutting and one of the reasons they have crap customer service skills as a whole is because they spend too much time and money into employing bits of kids who's only role is to earn beer money between and during uni, where'as they used to take on people who wanted to do sales for living. In one store I used to have to sort out cockups in the average age of the staff there must have been about 19, even the manager looked like he had just graduated from college.
A lot of the older staff are pee'd off because they took commisson of them year or two back, and they introduced a "team bonus" to make it fairer on people who did say warehouse work, as they couldnt earn anything extra on top of thier min wage. The idea was to give them targets in certain area's, conversation (sales against people coming through the door), EasiPlan (one of the finace packages they push which earns whoever sells it £8 per plan as long as store hit its monthyly target on it) WEH (whatever happens, extended warrenties £1 per plan if targets met) and so forth... the only trouble was.. they constantly make targets impossible for them, so they hardly ever get any sort of bonus for months, so thus, as i have heard many of them say, they cant be arsed to sell or they have the attitide "feck em" regads customers.
They employ d!cks at the call centre in which I myself have been reported by some of them because off my atitude towards their stupidness, ie, I need to book this machine for a new power supply... operator, can i run through some checks, please turn the pc on... etc etc, so I can see why customers get mega pee'd off..
They asked us once how they could save money... i suggested they get rid of the top of the range company cars, and get smart cars etc, save on petrol and so forth, needless to say it fell on death ears
Biting the hand that feeds IT
