Posts by Matthew Rahman

Judge slaps Fasthosts for rubbish kit and support

Re: Not much compensation

"Of course, if they'd gone for linux servers, they would have survived the hdd failures with no downtime at all!"

Someone beat me to it, but that was a completely irrelevant argument! In any case, the software we were running on them was .NET-based - so Linux was not even an option (and don't even think about mentioning Mono!!!)

Believe it or not, these machines did have mirrored disks - but entire hardware was flakey at the sniff of a disk failure. Fortunately we had no data loss due to our backup regime and could restore a machine fully once it was back up - it was the getting it back up that was problem!

When you have an online business which has grown quickly and organically with multiple sub-systems talking to each other it's not always black and white.

And yes - we would sue if we weren't getting the service we paid for - rather than letting them take the p***.

Re: They didn't really win

Just to clarify - although up until a point last year we were paying £15k a year to FH, for the period the case was concerned with, we were only paying Fasthosts £5k p.a pro-rata because we had already moved a bunch of our services to another provider - leaving just two with FH which were due to be moved (we obviously left it too late before they went tits up!!!).

So the downtime was 22% of 4 months between October 2007 and Jan 2008 which totals 1 month.

Still - the point is that we made the wrong decision in choosing FH and paid dearly - regardless as to what percentage the damages equated to - so you're right in a sense - we didn't win.