Marketing manager asleep at the wheel?
What is disturbing to me is Niemer’s cavalier attitude that nothing major is wrong and that if your organization is affected it’s your own fault for trusting their software. Personally, I would have liked to have heard VM’s marketing manager explain how important their customers are, how serious they take any problem and how they will spare no resources in fixing the problem. Niemer left me with the impression that if they can find the problem and fix it they will, but otherwise they’re not going to lose any sleep over it.
Biting the hand that feeds IT
