Posts by Paul

How you pay for tomorrow's scares, today

Par for the course

You seem surprised. Pretty much all the BBC Technology news (that isn't stolen two days late from El Reg) seems to start with a gullibly-reprinted press release...

Apple swipes £121 for 'free' MobileMe trial

Mobile me tried to bill me over £1000...

I had a call from the credit card fraud team at my bank at the weekend. Turns out that Apple attempted to bill me £120...

...plus the actual cost of £60 of the service...six times....

...plus the upgrade to a family pack cost of £30.....about 30 times....

...and I still didn't get my upgrade.

The email I had from Apple promised another email with an explanation within the week which I haven't seen yet.

To be fair in 20 years to using Apple personally and professionally this is the only real screw-up I have had, but as screw-ups go, it's pretty messy.

Free service would be an nice apology. But I'd settle for an explanation and an actual apology from someone with some seniority.