Bul*s***
Where is O2 when Apple stop holding their hands for launches like this...nowhere if you ask me! This has been the most pathetic product launch I have ever seen. I jumped online at 8.03 to place my order and firstly received a completely different website to the one I got at 10:30 but it didn't matter...both failed and on more than 15 occassions for me between 8.03 and 14:15 when I suddenly noticed a Sold Out maintenance page.
As an existing customer who queued for the first one at the Apple Store, I am pissed off. I asked to be notified when the phone was available for purchase and received the text message at 8:00 this morning. I have tried the entire day and phoned customer services three times who told me there were problems with the site but it will be back up and running around 2pm. Well I don't call a sold out maintenance page "up and running"!
They are also spewing such cr*p now about them not expecting the demand to be so high etc etc. Come on! As other posts have pointed out this is just terrible planning. What makes me more angry is that they aren't pulling phones that were previously allocated to stores to support online orders from existing customers. We are the ambassadors of the iPhone and have been their guinea pigs and this is how O2 is going to treat us?!
I for one hope someone else gets the next exclusivity contract for the UK because for the first time in 4+ years I am very disappointed by O2 and their customer service.
Biting the hand that feeds IT
