Posts by Matt Charlton

O2 starts 3G iPhone stampede - and runs away

Order complete

Order status is now listed as complete and I just got a text from O2 which states "Sorry your experience on Monday wasn't great if you were trying to order iPhone 3G. Go to http://shop.o2.co.uk/info to find out the latest details".

No idea why I did a double post of "states in progress" in my last post, I got distracted.

So, after all the mucking around and misinformation from the email monkeys at O2's customer service centre wherever it is, I should recieve a box fom DHL tomorrow.

I'm happy with that.

OMG!

I've had no emails whatsoever from the O2 online order system and customer services were adamant that they were out of stock and I would not be recieving a 16GB Iphone tomorrow. Even though there is a transaction for £59 on my credit card and I've had an alert from equifax credit watch which tells me O2 made a search against my credit file.

I've just logged on to the o2 store, checked my order, it still states in progress and it still states in progress....but, at the bottom of that screen I have a consignment number and a dispatch date.

Its coming tomorrow.

Arse from elbow. Difference. Not Known.......

Even with an order number having ordered pre 9am you're not safe

Just got this back from O2 customer services.....

Hello Matthew,

Thank you for your email us and I'm sorry you haven't any response from us about the status of your order

Your order (on-*******) for the 3G iPhone 16Gb (Gigabyte) is currently out of stock. This means you won't receive order on Friday.

We made a limited allocation of iPhone 3G stock available for pre-order online, primarily for those customers that pre-registered their interest. Demand has been very high and we have now sold out of this allocation.

Please be reassured that for new customers, there will be iPhones available in store from 8.02am on the 11 July, although we again expect demand to be very high, so urge you to get down there early. All iPhone stock is being sold on a first come, first served basis.

Due to extremely high levels of demand, the O2 online shop is temporarily unavailable. We are working to restore the service as quickly as possible. You can go to your nearest O2 store to place an order for your iPhone 3G on 11 July 2008 from 8:02am. You can find your nearest O2 store by calling 0800 224 477 free from UK registered phones or by clicking on the link below:

http://www.webmap.o2.co.uk/interfaces/retail/

We request you to reach the store earlier as demand is expected to be very high.

You can also purchase the iPhone from selected Apple and Carphone Warehouse stores from 8:02am on 11 July 2008.

For any further help, you can also contact our iPhone customer service team on 08706 072 302. They are open:

- Monday to Friday between 8am and 9pm.

- Saturday and Sunday between 8am and 8pm.

Calls to the above number are free from all O2 Pay Monthly mobile phones. You can also dial 2302 free from an iPhone to speak to our iPhone customer service team.

Please visit our website using the link www.o2.co.uk/iphone for the most up to date information on iPhone.

Thank you for your continued patience and understanding.

When you email us please provide: your date of birth, postcode and mobile number as it helps us answer your query faster.

...............................

Super :(

Same here......

I thought I was the only one with problems.

Got the email at 7:37, tried to order at 8:05am, all the way through to step 5 and submitting the summary and got "Unable to process your order, please phone telesales on blah".

Tried again and got the same thing.

Phoned the number, not open till 8:30 - first bit of great planning.

Phoned the number, got through and spent the next 20 mins on hold whilst the CSR talked to telesales only to come back to me and tell me that because of my circumstances the reason I got that message is because I can't order one until after Friday. All they had was my name - no address/phone number anything. I was phoning from works phone so they didn't have a linking phone number.,

I told him that didn't make sense since the preorder email had gone out this morning, he told me that was what he was told that if that message has come up theres a problem and I'd have to wait until the 11th. He said it was something to do with me being a new customer and not an upgrade.....clueless.

Out of interest, I decided to try a different credit card for the £59 charge, it went through to the mastercard thingy, password in, sorted.

The original card I used doesn't use verified by visa or anything, I phoned the bank and they could see no declined transactions. Definately a problem with O2's payment system.

So I have an order number, the order is in-progress and my credit card balance is showing £59 less available funds. They've taken the money - will find out in the next 24 hours whats happening.

My order number starts 0013 so I wouldn't take too much notice of them at the moment and what they mean in regards to getting your order.

Super.