follow up with a call
i ordered at 10.30am, got a confirmation but the order was still waiting to process. As I had my order on monday randomly cancelled after 8hrs I decided to be proactive and call them at 2pm... After being sent from web orders - to misc dept - back to web orders and being able to boil an egg on my left ear, I was told that my order hadn't come in yet (they must have a 56k modem connecting their web orders to HQ), it wasn't in their system and I should call back later. Called again at 5pm, no luck, then again at 7.30pm. Finally someone could actually confirm I had made a real tangible order. Thing is, the order was just sitting there doing bugger all until I called. Once I called they charged my card and booked it for delivery on 11th July.
Call them asap!
Biting the hand that feeds IT
