Posts by Carol

iPhone 3G to be in 'very short supply for weeks' - carrier

O2's blaming their incompetence on Apple.

"We have been working continuously with them [Apple] to get as much stock for the UK as possible. Unfortunately, they have only been able to supply a small proportion of the number of phones we asked for, because they are launching simultaneously in 22 countries."

Yet from a text I received from O2:

10 June: "...To thank you for being an iPhone fan, we're offering you an early upgrade to the brand new version when it launches on 11th July 2008.... For now, please just register your interest *AND WE'LL RESERVE A NEW IPHONE FOR YOU.*" (emphasis mine.)

So if they were having so much trouble getting stock after they sent that out, and after so many of us "registered our interest," why not send an update saying they weren't able to actually reserve the phones they said they would reserve?

I doubt I was the only one who blithely went online expecting to upgrade to my *RESERVED* iPhone, despite the subsequent texts saying demand would be high. I wasn't worried about that because O2 had already *RESERVED* one for me.

Or so I thought.

O2 starts 3G iPhone stampede - and runs away

I just emailed Apple's European PR office.

I'm not overly impressed with their choice of business partner here.

Still broken

Thought I'd made it through this time... even got as far as getting the upgrade code text, and a page with pretty little iPhone pictures asking me to select either 8GB or 16GB and a tariff.

But the next step leads straight into the Form From Hell that I was getting earlier this morning, which in turn led to its badly-formatted clone, neither of which have the option to order a dock, etc. That form, after a couple of minutes' worth of a loading whirligig, led to the message "There has been a problem with taking your order. We apologise for the inconvenience. Please try again."

Not getting that "valued customer" feeling here.