Posts by Nigel Barker

Vodafone: Dear customers. We're sorry we killed your Demon

This is what they sent me.

I have been paying Demon for ages for a dial up account, the agreement was if I did that I could keep the email.

I got this with 7 days warning.

Dear customer,

To ensure that you benefit from the best email service possible we are upgrading the email platform on which you may have services. If you wish to continue using these services, you will need to contact us to create a billing package.

Currently you are not being billed for any email packages so if you do not wish to retain your services, no action is required.

What's changing?

In April 2015 your Demon Email services were assigned to us and as such the following domain name has remained active as an Exchange Email account:

Primary Domain:

myname.demon.co.uk

We will be suspending the primary domain above and any other associated domains from the Exchange Email platform on Tuesday 31st January 2017. After this time, any legacy email services associated with this platform will no longer work.

How do I retain my email services?

You may not have purchased a package or your package may since have lapsed, meaning we have no record for the domain above or any other domains associated with it within our systems. For this reason, if you wish to continue you will need to purchase an Office 365 product by registering at www.mydemon.email and choosing the right Office 365 package for you. This dedicated registration page enables us to set up Demon email addresses on Office 365 quickly and efficiently.

I note they're calling this "service upgrade" by a special project name :-

Vodafone Demon Upsell Project.

I was paying a fiver a month for having access to my email account, now I have to pay £153 per year, oh that'll be plus VAT sir!

Like many others I started with Demon many years ago, have stayed with them for a long time, they drove me off broadband because of their appalling service, now they have sold me to someone else and I'll eventually drop Demon from my life altogether.

Funny, I thought successful business was about keeping paying customers, not driving them away.

Nige

C&W closes in on Thus acquisition

Wonder if C&W know what they're bidding for.

I also joined Demon when they first appeared in the market, back in 1992 if I remember right (there weren't many isp's then!).

At the time, service was responsive, you coukld talk to a techie who knew what he was doing, and was keen to make problems go away.

Since Thus took over, the whole experience has slumped, and I really can't see Demon having much of a future.

I guess the one hope is that demon might be split off Thus following a take over, and we might get our "amateur hobbyist" isp back :-)

Nige